Use a piece of string or ribbon. Wrap it around the base of your finger. To ensure the ring fits comfortably, we suggest measuring your knuckle as well.

Mark the point on the ribbon where the end meets with a pen.

Measure the ribbon in millimeters using a ruler.

Use the size chart below. Refer to the size you found in the 1st column.

The sizing of our rings adheres to the international ring size standard. You can find all of the ring sizes in our size chart:

Size chart (See the file of Ring Size Page 2)

This multipurpose range is made up of interchangeable earrings that comprise sparkling studs and droppers, allowing you to customize your look throughout the day, taking you from dawn till dusk.

If you are not sure how to use or wear this collection, please visit our Jewellery Instructions page where you will find instructional videos and user guides.

Avoid spraying perfume on the Diamond Datura.

Make sure no hand creams or body oils are on the earring pins before interchanging. Use a damp cloth to clean the earring pins and allow them sufficient time to dry.

Avoid keeping the interchangeable earrings together overnight. Store your from dawn till dusk collection in separate individual cases, in it’s original Lottie Jolie carrying case, or in the separate compartment of a jewellery box.

By following these simple tips, you will be able to keep your jewellery in its original condition for many years to come:

Regularly check the clasp.

Soak the jewellery for a few minutes at a time in warm soapy water (using only soap with a neutral pH).

Gently brush it with a very soft toothbrush and then rinse it carefully in warm water.

Finally, dry and buff the piece with a soft cloth, chamois leather, or a clean microfibre tissue.

The permanent contact between jewellery and your skin, exposure to different weather conditions, pollution, or accidental knocks all mean that it requires care and attention. Here are our recommendations to avoid damaging your jewellery:

If possible, remove your jewellery before starting any activity that might damage it, such as playing sports, cooking, or gardening.

Avoid any contact with cosmetic or household products, as they contain ingredients that could discolour your jewellery.

Avoid rapid changes in temperature.

Store your jewellery in an individual case, in its original Lottie Jolie case, or in the separate compartment of a jewellery box. Chains should be closed, wrapped up, and laid flat to avoid the formation of knots.

Because it is precious, Lottie Jolie offers the following services to help you take the greatest care of your jewellery:

Restoration, Pairing and Reproduction (By estimate)

For the vast majority of jewellery, polishing helps to remove or reduce scratches on gold surfaces.

Since this process involves removing a fine layer of metal, we do not recommend polishing your jewellery more than twice in its lifetime.

Before proceeding, please check with us to ensure that your specific piece can be polished.

Our technicians are available to carry out a diagnosis and recommend the service that best suits your requirements.

Scratches on the stones in your rings can occur due to the friction between pieces of jewellery worn side by side. The contact between two rings, or the edges of each stone, can cause the scratches that are often observed.

Always protect them from any potential knocks. Even diamonds, the hardest of all precious stones, can become chipped or worn down by repeated impacts.

Regularly check the prongs and settings of your stones to ensure they are secure.

Have your jewellery cleaned if the diamonds start to lose their shine or take on a dull appearance.

If you wear your pearls regularly, have their stringing checked once a year.

Avoid spraying perfume on pearls.

Clean them with a damp cloth, using neither soap nor detergent.

Store them separately in an individual case.

Pearls can potentially be damaged by light, heat, or contact with soap or detergents.

Unlike many companies, Lottie Jolie allows returns on most of our products. However, this does not include items produced in special sizes, such as rings with custom sizing, unless the ring does not meet our quality control standards. We reserve the right to refuse the return.

After successful payment, you are automatically subscribed to your My LoJo Account. This account allows you to track your online orders directly and enables faster checkout for future purchases, as you will not need to re-enter your personal data.

Through the LoJo App, available in the second season of 2025, you can view your digital certificates, purchase history, and estimate the current value of your items for the Depreciation Buy-Back Service. This service gives you the option to sell your items back to us, allowing us to repurpose the materials into new jewellery.

Last but not least, you will enjoy privileged access to exclusive content and special previews of the latest offerings from Lottie Jolie.

You can modify or delete your account directly online or through the LoJo App.

To unsubscribe from our newsletter, you can click on the unsubscribe link in the latest newsletter you have received. If you no longer wish to receive other personalized emails from Lottie Jolie, please contact us, and we will modify your contact preferences accordingly.

At Lottie Jolie, we deeply value our relationship with you. We are committed to handling your personal information with the highest level of care and diligence to provide you with the most relevant services and a tailored experience.

Lottie Jolie is steadfast in its commitment to protecting the privacy of our clients. We ensure a secure online shopping environment and maintain our customers’ personal data in strict accordance with applicable laws and regulations. For detailed information, please consult Lottie Jolie’s Privacy Policy.

We use cookies to track the contents of your Shopping Bag and to facilitate your access the next time you log in to your account. Please note that if you do not accept cookies, your experience of the website may be restricted, and some functionality may not be available to you. This may include having to enter information each time you visit the website.

For further information and to learn how to manage your cookies, please visit Lottie Jolie’s Cookie Policy.

You can pay with the following credit cards:

American Express

Visa

Mastercard

You can pay by Bank Transfer.

You can also choose to pay by Klarna.

Please note that we do not accept cash payments.

Yes, you can check the status of your order. After successfully completing the payment, log in to your My LoJo account to track your order directly.

Lottie Jolie will also keep you informed of the progress of your order via email. After your order is confirmed, your local carrier may contact you with an estimated delivery date. You will then receive a tracking number, allowing you to follow the shipment of your order on the carrier’s website.

To change or cancel your order, please contact us as soon as possible to determine if this is possible. While we cannot guarantee that your order can be modified once it has been submitted, we will make every effort to satisfy your request.

For further information on our return conditions, please consult Lottie Jolie’s Return Policy.

Yes, you can pay later or in several installments using the Klarna payment method.

Pay Later: Available for orders up to £XXX.

Pay in Installments: Available for orders up to £XXXX.

Klarna offers a new, safe, and simple way to pay for your Lottie Jolie online order. Shop today, pay 30 days later, or split your purchase into three equal interest-free installments. With zero interest and no fees, your automatic payments are taken every two weeks.

Add the items you love to your shopping bag.

Choose Klarna at checkout and select the purchase option that Klarna offers you:

Pay 30 days later: Your payment will be automatically deducted from your card with no additional charge. (Note: maximum purchase of £XXX)

Pay in three installments: Your order will be split into three equal interest-free installments that are automatically deducted from your card every two weeks. Klarna will send you an email reminder two days before each installment is collected. (Note: maximum purchase of £XXXX)

Confirm your online order: Once you confirm your order with the selected option, Klarna will securely process payment information. All transactions take place via secured connections with the latest industry-standard security protocols.

Note: Klarna is an independent payment company, and Lottie Jolie has no control over whether your payment with Klarna is accepted. If you encounter any issues with your payments, please contact Klarna Customer Service.

You can return orders paid with Klarna for a refund by following our regular online return policy. Once we have processed and approved your return, Klarna will cancel any future scheduled payments and refund any amounts due.

Thank you for your interest in Lottie Jolie. Unfortunately, we do not accept orders by phone at this time. Please visit our website to place the order online. If you have any questions to consult. Please do not hesitate to WhatsApp our customer service. We appreciate your understanding and look forward to serving you.

Personalisation is available on certain models of rings that we offer engraving for. Each product page indicates whether personalisation is available for a particular model.

If you wish to have your Lottie Jolie Ring engraved, please enter the desired text at the time of selection on the website.

Please note that personalised products cannot be returned or exchanged. However, they are eligible for the Depreciation Buy-Back Service.

When you purchase jewellery from Lottie Jolie, it will be accompanied by a certificate of authenticity stamped with “Lottie Jolie International e-Boutique.”

In case you wish to return or exchange an item, you will need the certificate number. If you forget your login details, you can use the “forgot account” option to retrieve your account via your mobile phone. The digital certificate will remain permanently available in your account.

Delivery lead times and fees depend on your delivery address.

It is free shipping within the United Kingdom.

If you place your order before 6 pm, you will benefit from express delivery of 2-3 working days if the stock is available.

You can check the estimated delivery time on the checkout page while processing your order online. Please note that this is an estimate and not a guarantee.

Personalisation services (engraving, etc.) will require an additional lead time of 30 working days.

Limited stock on a model might also require an additional lead time of 30 working days.

Yes, some products do have additional lead times.

Personalisation services (engraving, etc.) will require an additional lead time of 30 working days.

Limited stock on a creation might also require an additional lead time of 30 working days.

You will see a notification in your Shopping Bag if you have added one of these products to your order. You can choose to ship all items together or ship them individually if you have selected more than one model.

You can check the estimated delivery time on the checkout page while processing your order online. Please note that this is an estimate and not a guarantee.

Please log in to your My LoJo Account to track your order online.

Lottie Jolie offers secure, complimentary shipping worldwide. Please see the list of countries we deliver to below:

Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Switzerland, Sweden, United Kingdom.

Asia/Pacific: Singapore, Australia

North America: United States, Canada

Spain: Canary Islands, Ceuta, Melilla

Denmark: Greenland, Faroe Islands

Portugal: Madeira, Azores

United Kingdom: Isle of Man, Jersey, Gibraltar, Guernsey, British Virgin Islands

Finland: Åland

Italy: Livigno, Campione d’Italia, Vatican, San Marino

Germany: Büsingen am Hochrhein, Heligoland

French DOM-TOM: (Guadeloupe, Guyane, La Réunion, Martinique, etc.)

Liechtenstein

Lottie Jolie does not deliver to P.O. boxes.

Orders placed on LottieJolie.com are beautifully wrapped in our signature Lottie Jolie box.

You may use any residential or workplace address in the UK where the carrier can hand over the parcel personally. This does not include military addresses, certain restricted areas, pick-up points, or PO boxes.

Sorry. We are unable to ship a single order to multiple addresses. If you are ordering more than one item, we suggest you place a separate order for each address.

When purchasing from lottiejolie.com, your order will be shipped from either the United Kingdom or Belgium. All duties and extra costs associated with shipping will be covered by Lottie Jolie.

Repair services vary in cost depending on the product and the type of service required. To give you an idea, here are some cost estimates for our main services:

Jewellery Repair Services:

Adjustment: £20 for the first time, then £50 for subsequent adjustments.

Care: £50 (excluding chargeable components and postage costs).

For detailed information about these services, please consult our Jewellery Customer Services Specialist via WhatsApp.

The Lottie Jolie International Warranty covers your purchase for five years.

Returns and exchanges can be requested through LottieJolie.com or the LoJo App.

Please contact us within 14 days of delivery to initiate the return or exchange process.

We will issue a Return Authorization Letter to you by email. Please print it out and include the letter with the return pieces of jewellery when you send the parcel back to our provided address free of charge.

Please note that upon receipt of the Return Authorization Letter, you have 3 days to return or exchange the items. The items must be in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached.

In the case of an exchange, the returned item(s) will undergo mandatory Quality Control before we can send you the replacement item(s).

For more information, please read our Returns and Exchanges Policy.

The return or exchange process must be initiated within 14 days of receiving your order.

It is not possible to return or exchange jewellery that have been engraved, modified, or personalised in any way.

We will not accept a return if the creation shows signs of wear, has been used, or has been altered from its original condition in any way.

For more information, please read our Returns and Exchanges Policy.

It may take up to 7 working days for the refund to appear in your bank account or on your credit card.

Please note that all returned items will undergo mandatory Quality Control. You will be notified if your return is accepted.

Once accepted, the refund will be processed within 7 working days, depending on your original mode of payment.

For more information, please read our Returns and Exchanges Policy.

No, you may not directly exchange or return an item that was gifted to you.

Please ask the original purchaser, who has the My LoJo Account, to initiate the return or exchange process. We require the login to prove the ownership of the gift and to prevent loss and theft.

Please note that the refund amount will be automatically reimbursed to the original purchaser in case of a return. In case of an exchange, if the new item is less expensive than the one returned, the difference will also be refunded to the original purchaser.