Terms and Conditions

Welcome to the Lottie Jolie Website. By continuing to use this Website, you are indicating that you accept these Terms and Conditions of Use. If you do not agree to be bound by these Terms and Conditions of Use you should immediately stop using the Website.
Please note that any purchases you make on this Website will be governed by our Terms and Conditions for Buying Goods Online.
Please also read our Privacy Policy for details about applicable data protection regulation and how we use the personal information you give us through this Website

Definitions

“We” and “Us” means Lottie Jolie (DB Global), a Belgium company with registered office at Bus 37, Hoveniersstraat 55, 2018 Antwerpen, Belgium. Lottie Jolie is a trading name of DB Global.
“Website” means the website at www.lottiejolie.com .
“You” means the person using the Website whether as a guest or as a registered user.
The Website is intended for UK users only. DB Global operates this Website.
The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.

Website Content

All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent

  1. copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website;
  2. download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party;
  3. utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or
  4. create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the Website or any part of it

Your Obligations

You will not:

  1. use the Website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws;
  2. upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
  3. Use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
  4. create or publish a hypertext link to any part of the Website without our express written consent except that you may create a hypertext to the Website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or offensive matter. You may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);
  5. frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. You will not use any meta tags or any other hidden text using our (or our affiliates’) names, logos, brands or marks without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or
  6. attempt any unauthorised access to any part or component of the Website.

You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.
We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms and Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.

User Generated Content

Any information you submit to the Website, whether by way of comments, ratings, reviews any chat room function or otherwise, will not be treated confidentially and you acknowledge that such content shall be submitted strictly in accordance with our User Content Terms of Use.
Whilst we make every effort to monitor any contents uploaded by users on our Website, such content will often reflect a user’s opinion and we will not be responsible or liable to you for the content or accuracy of any materials posted by any other user on our Website.

Our Liability to You

 While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

The Website is provided, on an “as is” and “as and when available” basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to [email protected] and we will attempt to correct the fault as soon as we reasonably can.

We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms and Conditions of Use.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

  • loss, damage, death or personal injury resulting from our negligence;
  • fraud or fraudulent misrepresentations;
  • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Links and Third Party E-Commerce

The Website may contain links to other websites; these external websites are not under our control. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We are not liable for such websites and cannot make any guarantees about them.
If you use our Website to deal with a third party (for example to enter a competition), it is up to you to read and comply with the Terms and Conditions and Privacy Policies of such third parties.
Please also see our Privacy Policy for more details of how we use your information.

Suspension or Termination of the Website or Services

We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:

  • there is a change in the law that limits our ability to provide the Website;
  • an event beyond our control stops us providing the Website (eg: technical difficulties).

Changes to Terms and Conditions of Use of this Website

We reserve the right to change these Terms and Conditions of Use from time to time. If this happens, we will post the new Terms and Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms and Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms and Conditions of Use, please stop using the Website.

Changing delivery address prior to despatch

Please note the delivery address used when placing an order cannot be changed prior to despatch. The delivery address can only be changed by contacting the courier once the goods have been despatched and you have received your tracking number. Please note that it is not possible to change the delivery address where you have purchased goods under a credit agreement through purchases made with credit.

Cancelling an order before despatch

Unfortunately, we’re unable to cancel orders prior to despatch. Therefore, if you change your mind after placing an order, you will need to wait until the goods have been delivered before returning them to us. Details on how to return goods can be found in the “Returning goods after despatch” section below.

Returning goods after despatch

Cooling off period

When you order from us online, you are entitled to a cooling off period after delivery of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling off period is 7 days (from delivery of the goods to you) which includes any statutory cooling off period. This period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 7 days after the day following delivery of the goods.

Unless we are at fault (for example where you have received faulty items, or items which are not as described), certain items are excluded from the cooling off period guarantee: these include Personalised Items, as well as pierced items where their packaging has been opened (please also see our dedicated Personalised Items order section below).
Please see the return policy for further details on how to return goods by post.

General
These Terms and Conditions of Use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms and Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.

User Content Terms of Use

These User Content Terms of Use govern your conduct associated with the customer ratings and review and the customer stories you may post or upload on our Website. To the extent there is any conflict between our Privacy Policy and these User Content Terms of Use, these User Content Terms of Use shall take precedence.

Your Obligations when Posting or Uploading Content

By submitting any content to us, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights in that content or that you have permission from the owner and you have obtained the informed consent of any subjects of the images and that any subjects featured in any such images are at least 18 years of age at the time such material was created;
  • all “moral rights” that you may have in such content has been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 18 years old;
  • use of the content you supply does not violate these User Content Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party’s copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statutes, ordinates or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, of a sexual nature, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration;
  • that includes any information that references other websites, addresses, email addresses; contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to compensate and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers) harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorney’s fees, arising out of a breach of your representations and warranties set out above or your violation of any law or the rights of a third party.

How We May Use Any Content You Submit

For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and licence to use, reproduce, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technologies throughout the world (whether in whole or in part, and whether cropped, adapted, altered or otherwise manipulated) without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete (without notice) any content on our Website that we deem, in our sole discretion, to violate the content guidelines or any other provisions of these User Content Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within 2-4 business days from submission. However, we reserve the right to remove or to refuse to post any submission for any reason.
You acknowledge that you are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on our part, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

How We May Use Your Details

By submitting your email address in connection with your rating and review or your stories, you agree that we, and any third party service providers, may use your email address to contact you about the status of your review and for other administrative purposes.
We may be required to disclose and shall disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

Checkout Assistant Service

When you use our online stores, details of any products that you seek to purchase and your email address may be collected as you fill in the Checkout form. If you do not complete your purchase we may contact you using these details to offer our assistance (in case, for instance, you were experiencing technical difficulties) and allow you to finalise your purchase.
You can choose to stop receiving our Checkout Assistance emails at any time by following the link at the bottom of each assistance email.

PRICE PROMOTIONS AND OFFERS - Terms and Conditions

These terms and conditions apply to price promotions and offers by Lottie Jolie. Unless otherwise indicated, all offers are available online.

The Following Provisions Apply to All Price Promotions and Offers:

DB Global, trading as Lottie Jolie, reserves the right to amend promotion terms and conditions or withdraw any promotion or offer as necessary, due to circumstances beyond its reasonable control.
The relevant promotion terms, together with our applicable terms and conditions of sale for online purchases, shall apply to all purchases made under a promotion or offer.
If you return an item under our returns policy in relation to which you received a free gift, you must return both the item you paid for and the free gift. Unwanted free gifts are not eligible for exchange, refund or cash equivalent. Free gift offers are valid while stocks last.
Where an offer mentions that an item is reduced in price, any discount will be calculated at checkout before any postage or packaging charges are applied, unless otherwise stated.

The Following Provisions Apply to the Named Promotions Only:

New Opening Offer Discount Code

  • Each code is unique and is valid for 7 Days from date of issue.
  • The discount code can only be redeemed once and on Selected full price items online, and is subject to availability.
  • The code can be used in conjunction with any other promotion, coupon or offers.
  • Discount will be applied at basket stage.
  • This offer cannot be used in conjunction with any other promotion or coupon.
  • Each customer is only entitled to receive one welcome offer discount code.
  • Best Price Guarantee
  • The Lottie Jolie Best Price Guarantee applies to selected lines only, as defined by Lottie Jolie.
  • Lines within the Best Price Guarantee have been identified as being the best price based on:
  • their exact specification (including, but not limited to, stone cut, clarity, colour and carat, and metal plating); and
  • current comparative prices from leading UK jewellery retailers (limited to Goldsmiths, Ernest Jones, Fraser Hart, Beaverbrooks and Chisholm Hunter) of equivalent products.
  • Prices are monitored on a weekly basis
  • Best Price Guarantee means that Lottie Jolie will price match eligible products at a leading UK competitor’s rate if you find any of the eligible products at a lower advertised price subject to:
  • Being able to evidence the lower price
  • The price being advertised clearly
  • The item being in stock and readily available for purchase from a competitor store or competitor website
  • The price advertised being the most current price available
  • The product cannot be damaged, pre-owned and must be sold in the UK in GBP
  • Lottie Jolie welcomes customer queries but reserves the right to:
  • To carry out appropriate checks before price matching any items; and/or
  • To refuse to price match any item that, Lottie Jolie determines at its sole discretion, is not an eligible product.
  • For any online items and queries, please speak to a customer advisor via our different methods of contact and provide screenshots with a timestamp as evidence of the lower priced item(s).
  • If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy.
  • For any online items and queries, please speak to a customer advisor via our different methods of contact and provide screenshots with a timestamp as evidence of the lower priced item(s).
  • DB Global, trading as Lottie Jolie, reserves the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, shall apply to all purchases.

CONTACT US

Talk to us about your Lottie Jolie experience